Security FAQ
How does the platform encrypt user data?
End-to-end encryption is used to secure all user data from the moment it is entered into the platform, both while it is being transferred and when it is stored on servers. Only authorized users with the correct authentication credentials can access this encrypted data, making it unreadable to outside parties.
User data is encrypted both in transit and at rest for security.
What is multi-factor authentication and why is it important?
MFA combines passwords with a second authentication factor.
How does fraud monitoring protect user accounts?
Fraud monitoring systems work by continuously scanning account activity for unusual patterns, such as unexpected login attempts or changes in device location. If suspicious behavior is detected, the system alerts the user and can temporarily block access until the activity is verified.
Continuous monitoring detects and blocks suspicious activity.
Can users request data deletion and is data ever sold?
No personal or analytics data is ever sold to third parties. Users may request permanent deletion of their data through the support team, and all such requests are handled in compliance with privacy regulations and documented internal protocols.
Data is never sold and can be deleted on request.
What steps can users take to protect their accounts?
Users are advised to use unique, strong passwords and to change them regularly. Enable multi-factor authentication on all accounts, review login activity, and never share sign-in credentials. Stay aware of phishing attempts and report any suspicious messages or activity immediately to support.
Encryption in transit and at rest
All user data, including analytics and personal information, is encrypted in transit and at rest. This means data is protected from interception during transfer and from unauthorized access while stored on secure servers.